Introduction
This policy explains how Senseless (a trading name of Matrix Health Group Ltd) collects, uses, and protects your personal information when you visit our website, make a purchase, or communicate with us. We are committed to protecting your privacy in accordance with UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Contact for data-protection enquiries: cs@senseless.uk.
What we collect
- Information you provide — name, email, postal address, phone number, and payment details when you order or contact us.
- Automatic information — IP address, browser type, device information, and how you interact with our site, via cookies and similar technologies.
- Third-party information — payment processors and Shopify may provide information needed to complete your order.
How we use it
To process and fulfil orders, communicate about your purchases, respond to enquiries, improve our site and services, comply with legal obligations, and prevent fraud. Marketing is sent only with your consent, and you can opt out at any time.
Who we share it with
Only where necessary: Shopify (our e-commerce platform), payment processors, delivery partners, and where required by law. We do not sell your personal information.
Cookies
We use cookies to operate the site, remember preferences, and understand usage. Full detail in our Cookie Policy.
Your rights
Under UK GDPR you can access, correct, or delete your data, restrict or object to processing, and request portability. Contact cs@senseless.uk; we respond within 30 days. You may also complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Data retention
Held only as long as necessary for the purposes collected, including legal, accounting, or reporting requirements. Order data is retained for six years per UK tax and accounting obligations.