Numbing cream FAQ

You’ll receive an email containing your Royal Mail tracking number as soon as your order has been dispatched. If you can’t find it, please check your junk or spam folder. You can also track your parcel using the Royal Mail tracking service.

Our parcels are designed to fit through a standard letterbox whenever possible. Please check with anyone else at the property and any safe places where the parcel may have been left.

If you’re still unable to locate it, contact us at cs@senseless.uk and we’ll investigate with Royal Mail.

Yes. Every order is dispatched in plain, unbranded packaging for complete discretion.

Yes. Senseless was developed specifically for aesthetic practitioners. The range is designed for use before procedures such as injectables, microneedling, laser treatments, skin rejuvenation, permanent makeup (SPMU), waxing and similar aesthetic services.

Many clinics also retail Senseless directly to clients preparing for their appointments.

Senseless is available in multiple strengths because different treatments and clients have different requirements. Our recommendation system will guide you to the most appropriate option based on your planned procedure. If you’re unsure, contact our team before ordering and we’ll happily advise.

No. We do not recommend combining multiple topical numbing products. Using more than one product increases the likelihood of skin irritation and makes it difficult to identify the cause of any reaction. For best results, use Senseless on its own and follow the application instructions.

They can. Many practitioners recommend avoiding alcohol and limiting caffeine for at least 24 hours before treatment, as both may reduce the perceived effectiveness of topical numbing products.

The most common reasons include:

• Applying too little product.
• Not leaving it on long enough.
• Failing to cover it where recommended.
• Individual skin differences.
• The type of procedure being performed.

If you feel your experience wasn’t as expected, contact cs@senseless.uk and we’ll help identify what may have affected the result.

Yes. Every Senseless product complies with UK cosmetic legislation and is supported by its own Cosmetic Product Safety Report (CPSR) completed by an independent qualified safety assessor.

Clean and thoroughly dry the treatment area. Apply a thick, even layer across the entire area to be treated. Cover with occlusive film (such as cling film) where recommended to improve absorption. Leave for approximately 45–60 minutes before your procedure unless your practitioner advises otherwise. Full instructions are available on our How to Apply page.

Apply a generous, clearly visible layer over the complete treatment area. Using too little product is one of the most common reasons for reduced performance.

Most users begin noticing the effects after approximately 30–45 minutes, with optimal comfort typically achieved after around 45–60 minutes when applied correctly.

Individual experiences vary, but customer feedback suggests comfort typically lasts between one and three hours, depending on the product used, application method, skin type and treatment.

Yes. Many practitioners recommend Senseless before injectable treatments to help improve comfort throughout the procedure. Always follow the advice of your treating practitioner.

Yes. Microneedling is one of the most common procedures Senseless is used before, both in clinics and by trained practitioners.

Yes. Senseless is commonly used before laser procedures, including laser hair removal and various skin rejuvenation treatments.

Yes. Many SPMU artists use Senseless to help improve client comfort during longer procedures.

Yes. Before your first use, carry out a patch test at least 24 hours beforehand. Apply a small amount to the inside of your wrist or elbow and leave it for 24 hours. If irritation occurs, do not continue with full application.

Speak to your GP, midwife or healthcare professional before using any topical numbing product during pregnancy. Do not use without appropriate medical advice.

If you have sensitive skin, a patch test is particularly important. If redness, itching or irritation develops during the patch test, discontinue use. Anyone with an existing skin condition should seek medical advice before use.

Stop using the product immediately and wash the area thoroughly with clean water. If symptoms persist or worsen, seek medical advice. Do not use the product again until advised by a healthcare professional.

No. Do not apply Senseless to broken, inflamed, infected or sunburnt skin. This warning appears on every product label and should always be followed.

Yes. Senseless has been built around professional trade accounts for aesthetic clinics, practitioners and studios.

Approved partners receive:

• Trade pricing.
• Volume discounts.
• Clinic support.
• Marketing resources.
• Priority product launches.
• Practitioner education.

Visit our Trade Accounts page to apply.

No. There is no minimum order value for most trade accounts, although larger volume discounts are available as your purchasing increases.

Yes. You have 30 days from receiving your order to request a return. Products must be unopened, unused and returned in their original packaging. Contact cs@senseless.uk with your order number and we’ll guide you through the returns process.

Orders placed before our published daily dispatch cut-off are normally dispatched the same working day. Delivery times depend on the shipping option selected at checkout.