Contact
Get in touch.
The team responds to consumer enquiries within 2 working days. Trade, press, and legal routes are separate — see below for the right channel.
Get in touch
Pick the right channel
Customer enquiries
Product questions, order issues, returns, general enquiries. Use the form below or cs@senseless.uk.
For clinics and practitioners
Wholesale accounts, clinic supply, B2B questions. The Trade page has the dedicated enquiry form and operational details.
Media and partnerships
Press enquiries, interviews, brand partnerships, content collaborations. cs@senseless.uk.
Data, privacy, legal
Data subject requests under UK GDPR, legal enquiries, regulatory questions. cs@senseless.uk.
Customer enquiries
Send us a message.
The team responds within 2 working days. For trade, press, or legal enquiries, use the dedicated channels above for faster routing.
Who you're contacting
The legal entity behind Senseless.
Senseless is a brand of Matrix Health Group Ltd, a UK company in the personal-care and aesthetics sector.
- Company name: Matrix Health Group Ltd
- Company number: 17099304
- Registered address: 128 City Road, London, EC1V 2NX
- Phone: 0333 049 5549
For consumer enquiries, please use the form above or the appropriate channel above. The registered company address isn't a consumer support address.
Response times
Consumer enquiries: 2 working days, typically faster.
Trade enquiries: 2 working days for initial response.
Press enquiries: 1 working day for time-sensitive requests.
Legal / GDPR: As required by applicable law — UK GDPR data subject requests acknowledged within 1 calendar month per regulation.
The team works UK office hours (Monday–Friday, 09:00–17:00 GMT/BST). Weekend enquiries are picked up the next working day.
Key facts
- Company
- Matrix Health Group Ltd (company no. 17099304), the UK company behind Senseless.
- Category
- UK cosmetic product, by Matrix Health Group Ltd. Not a medicine.
- Response time
- Consumer enquiries answered within two working days.
- Routes
- Separate channels for consumer, trade, press and legal/GDPR enquiries.
UK cosmetic product, by Matrix Health Group Ltd. Not a medicine.
Common questions
How do I contact Senseless?
Use the consumer enquiry form on this page; the team responds within two working days.
How quickly will I hear back?
Consumer enquiries within two working days, often sooner.
I'm a clinic, how do I open a trade account?
Use the Trade & Wholesale route rather than the consumer form.